Hi,

This morning I created a new support ticket (# 2009110210008862). I received the usual auto-reply saying my ticket was created and giving me the above ticket number.

When I go to the "manage tickets" page here: http://support.plimus.com/otrs/customer.pl?Action=CustomerTicketOverView... as instructed in the email, my ticket doesn't show up. Also, when I search for the ticket using that number it doesn't show up.

I want to make sure the ticket is in the system and visible to Plimus support in their queue so I know it will be addressed. Can someone check on this and let me know (a) the ticket's status and (b) why I can't see the ticket in the system?

Thanks!