» This is really horrible! Anyone from vendor support?

This is really horrible! Anyone from vendor support?

Hello, I received this e-mail in my inbox: ---------------------------------------------------------- Please be advised that we received a message from the bank indicating that all future payments that process through the correspondent bank *************** should be replaced with the following correspondent bank details: ======================================================= Correspondent Bank: Bank name: DEUTSCHE BANK TRUST COMPANY AMERICAS SWIFT CODE: XXXXX AC NUMBER ********* (in the Payee Transfer Note row). ======================================================= Please make this change in your payment methods page ASAP to avoid delays in receiving your April 15th payment. ----------------------------------------------------------------- Now there are couple of problems and I didn't get any response. 1. WHY this change??? and what tells me if my bank will deal with D****** Bank? 2. You tell me about it on 7th april, and my payment should be sent 15 april.. That's completely not my fault, you say that changes done to that page will take effect on the next payment cycle. Please explain! 3. The Bank Name field does not accept the bank name you provided. It only accepts *********************** A because it accepts specific amount of characters, now what?? what can i do? 4. Where in the world did you come up with Payee Transfer Note row? Where's that please? Anyone see a Payee Transfer Note in payment setup page??? Please tell me where.. I do not know, you sent to me an incomplete notice, and you didn't explain anything, now I need to have these 4 questions answered. Please pay some attention.

Account message

Hi there,
This is a case for Vendor support -- I don't think it's a good idea to post such details in public forum and would invite you to agree that we delete the post and proceed onwards via message.
Please let me know if you opened a Vendor Support ticket on this? if not please open one ASAP. If you already have a support ticket number please let me have details and I will follow up the status. 
Hope that helps. Derek, Plimus
 
 

Follow-up

You can delete it, I am sorry, I will try to follow-up on private message. I will message you directly now, and please forward my message to Plimus support/staff.

Deletion

I will delete the identifying elements from the original post. Already got your personal message and passed it on. Thanks,
Derek, Plimus  

Thanks

Thanks and please ask them to look carefully at the issue and reply to me with a solution. because the only time I managed to get a response was "We are gathering information and we will email you when we have more information".. I mean when? We're already a week far from 15 april payments and plimus have no clue how it will process my March sales? I just need somebody there to tell me how my March sales payment will get processed.