Plimus really need to decrease support request reply delays. Just getting the, "We have received your email, and have now forwarded it to the appropriate
representative." is not enough, if the representative only reply one week later.

Even so, and in the overall, I'm happy with Plimus services.

Yes. Plimus support is getting worse....

I have the same problem, i sent one email on Feb 20, it was answered 2 days later, i expressed my concern for the delay in response, they said "We apologize for the delay in answering your email.", and nothing else, then i sent another email with another question, on Feb 23, i still recieve no replies!.

Whats happening with Plimus promise: "you can usually expect a reply from us within 1 business day.", what is going on with Plimus support?, i cannot get started with selling if i get no support from Plimus, i could be making money right now but Plimus isnt resolving my problem, this delays are not acceptable at all.

What is going on Plimus?.

I would have to agree. Support replies seem to be taking longer as time goes by. It's especially problematic when it's a question about a customer payment as I now have to explain to the customer why it's taking 3 or 4 days to find out why their payment transaction failed or the status of a payment.

It's also problematic when a problem requires a "conversation" between Plimus and the vendor. At one email back and forth per day, solving an issue takes an unreasonable amount of time.

If I'm asking a how-to question about the Plimus web site, or suggesting an improvement to the site it's no big deal how long it takes, but for transaction problems/status, same-day response is imperative.

On a side note, I've had several customers during the past year or so telling me that they've become quite frustrated trying to reach Plimus or get a response to a question.

Now that the new web site is complete, I think it's time for Plimus to put some effort into improving customer service response for both customers and vendors.

Just an update -- I have two support tickets in the queue: One is 5 days old and is marked as "new" without any response yet. The second is 6 days old and is still "open". I had a response but I replied saying the response didn't match what I saw in my vendor control panel so they said it needs more research.

Should I really have to wait 5 or 6 days for a reply to a new or open ticket?

I have a ticket opened with you people without any replied for 4 days.
It happens all the time and minimum time to get a reply is at least 48 hours.

We are into online business and we need much better & timely support/responses which is one the reasons I have signed up with 2co.

Yes the support from the accounting department is gettting worse day by day. Previously I used to get response in 1 or 2 business days max. Now it takes forever. I have still not received the payment for the month of Jan 09 and trying to contact accounting dept from 13th of March but still no repsonse from the accounting dept inspite of 4 support tickets and 4 mails and posting in this community forum :(.

I am thinking of leaving Plimus if my case is not resolved in the next few days plus my shareware friends whom I recommended Plimus are going follow the same.

Regards,
Paresh