Plimus allows vendors the right to set their terms of sale as they see fit, but you need to bear in mind that in law Plimus is the seller. Our standard terms of agreement with vendors reserve the right for Plimus to provide refunds if necessary. This right overrides the terms that vendors may set.

We aim to be fair and objective in the carrying out of this policy, and try to ensure that in a dispute situation vendors have the right to raise their side of the issue.

Also you have to bear in mind that whatever you write in your terms of sale, they are often overruled by implied conditions of sale, and statutory legislation that prevents you from totally limiting liability or preventing a buyer from rescinding a contract.

In addition, regardless of the legal situation, you cannot contractually prevent a buyer from initiating a chargeback. Failure to refund often brings about an immediate chargeback situation which simply adds credit card company charges on top of lost revenue.

We therefore encourage vendors to adopt a liberal refunds policy as this reflect the actual legal balance of power which favors the consumer, and actually builds increased customer confidence in the transaction.

if you want to really restrict usage of your product following a refund then you need to consider robust protection mechanisms and license cancellation mechanisms. By using Plimus Piracy Protection you have the option to withdraw licenses in the event that the transaction is refunded or chargebacked.

Hope this helps. For further information please contact Vendor Support.

Many thanks,

Derek, Plimus