» Important Message From Plimus Regarding A Delay in Your Funds Delivery

Important Message From Plimus Regarding A Delay in Your Funds Delivery

Dear Plimus:

My Plimus Vendor ID is 614232
[Ticket#2010031110027444]

I have received an email from Plimus that you are going to hold my funds and unable to release my Feb month payment. I don't know the reason why you are doing this to me. I have no chargeback's in my account, no refunds, no any dispute, so what is the reason there. Plz release my full payment on 15th as we have to pay salaries here to my employees and lot of other expanses involved to run the business.

I hope you can understand our situation!

My total Feb month payment is $3245

Thank you,

Suraj

Sunrise Global, LTD

518-261-4885

infO@sunriseglobal.org

----- Original Message -----
From: Plimus Payments
To: info@sunriseglobal.org
Sent: Friday, March 12, 2010 1:51 AM
Subject: Important Message From Plimus Regarding A Delay in Your Funds Delivery

Dear Valued Vendor,

Thank you for trusting Plimus with your e-Commerce business. We are dedicated to delivering the best possible service and technology to vendors around the world, and appreciate your confidence.

As part of our commitment to maintaining a world-class service, it is important for us to exercise exceptional rigor and care in managing the funds we collect and protect for our vendor base.

Due to this commitment, we will unfortunately be unable to deliver your full revenues according to the standard payout schedule, which calls for funds delivery on March 15th. There are a number of issues that may be associated with your account to prevent us from releasing all funds, any or all all of which might result in a negative account balance. Possible issues include:

- Elevated refund or chargeback levels
- Significant revenue declines in the last cycle
- Past fund withholdings, for which identified resolution metrics have not yet been met
- Insufficient or unclear revenue history and purchase patterns

Please accept our assurance that we are fully committed to addressing all issues directly with you, and to moving as swiftly as possible to releasing all funds as quickly as possible.

We understand that you will likely want more information about your account specifically, so you can better understand your individual situation. To learn about those financial details, please write to us with your Vendor ID at payments@plimus.com so that we can send you the full report.

We appreciate your patience as we strive to provide you with the communication you may need at this time.

Sincerely

The Plimus Team

This message was sent from Plimus Payments to info@sunriseglobal.org. It was sent from: Plimus, 1735 Technology Dr Suite 720, San Jose, CA 95110. You can modify/update your subscription via the link below. Email Marketing by

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Any update on this? It is

Any update on this? It is really a matter of concern for new vendors like me. I chose plimus because of the multiple payment options it offers. I signed up a few months ago only and have not used the account much since then. But if this is the way payments are made then I certainly need to switch... :(

Payment

Thanks for your comment. To get assistance relating to the payment status of your specific account please contact payments@plimus.com as already advised so that they can help fully address any concerns you may have.

This is not an automatic procedure but a step that is taken to ensure that you can meet relevant refund and chargeback issues that your account may be exposed to.

Thanks,

Derek, Plimus