Ticket number : 2010022510001411

The issue has not been resolved!

I still can't upload large product file using either method in my control panel. The files are under 500MB...

Which means I have to wait for you guys to upload it! It took 6 days for Plimus to get round to uploading the first product file!

Now I have another file waiting to be uploaded. 3 day and counting....

This is not good support! Please explain to me why these issues take so long to address.

I was checking back through old support tickets... and this is not the first time this has happened. In the past I have waited 7 days for a file to be uploaded!

These are urgent requests! Not some trifling matter to be ignored.

I would like management to contact me and explain what the problem is... and what steps are being done to rectify it.

So far I only had customer support people deflecting my questions. The same answer every time: " We have forwarded your request to our engineering team. Once we have received a reply in regards to your request, we will contact you to pass on the relevant information".

This is directly affecting my sole income! I would like some answers...

Hugo

Thanks for your response on this matter. I received this earlier today and am not sure what to make of it:

Dear Mike,
As far as we can see his contracts are deactivated.
please contact the vendor directly to find out more :
support@crossloop.com

I am not sure what "his contracts" is referring to. Is it referring to crossloop? I did email their support and am awaiting a response. I forwarded all the correspondence between plimus and I so far so they could get a feel for what is going on over here.