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» Comissions in order notification email
Comissions in order notification email
Plimus needs to provide their commission, and the affiliate commission, in the order notification email. Without this, we do not know how much of the sale is due to us.
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They also need to correct the
They also need to correct the amount shown when a "CD on demand" is sold, the notification shows the wrong amount in the Total.
Actually the wrong accounting logic in the notification email is wrong, maybe it's purposely obfuscatory.
The Total includes the cost of the CD to the customer, not what is due to the vendor!
The CD on demand is just a yes or no, why not put the amount?
The Extended download is just a yes or no, why not put the amount?
Why not put Plimus's commission here as well, it's a known amount.
Now put the Total at the bottom, showing, ... the total.
I raised this in a ticket [Ticket#2008050910011528] back in May 2008. The response was that I received the full amount charged for the CD, which is obviously incorrect. When I asked for confirmation of this I got no reply.
Typical
That is typical of my experiences with Plimus's support. They often close trouble tickets without answering them. Sometimes the ticket is deleted altogether. Even when they do answer, it is rarely satisfactory.